Shipping Policy
Effective Date: August 03 2024
Thank you for shopping at Lexony Soap & Candle Company! We're thrilled you've chosen us for your self-care and crafting needs. This policy outlines how we handle shipping your orders.
Order Processing
We try to process orders within 1-2 business days (Monday-Friday, excluding holidays) from the time your order is placed. However, due to high orders or custom items this processing time can take up to 5 business days. Please keep that in mind when placing an order.
You'll receive a confirmation email with tracking information once your order ships.
Shipping Rates
We offer a variety of shipping options to suit your needs and budget. Rates are calculated based on your order weight, size, destination, and chosen shipping method. You'll see the available options and estimated costs during checkout. These prices are calculated by an external shipping company that provides up to date shipping costs and ship through alternative couriers than Canada Post. We do offer flat rate shipping options up to 11lbs on domestic orders through Canada Post as well.
Domestic Shipping
We offer standard and expedited shipping options for domestic orders within Canada through multiple couriers.
Free standard shipping may be available for orders exceeding $150.00.
International Shipping
We are happy to ship internationally! Shipping rates and estimated delivery times will vary depending on your location, weight, size and chosen shipping method. Free standard shipping may be available for orders exceeding $250.00
Fragrance & Crafting Supplies
Certain crafting supplies, particularly flammable liquids (fragrance oils, alcohol), may have shipping restrictions based on destination and carrier regulations.
We will notify you if any item in your order requires a special shipping method and any associated additional costs.
Delivery Times
Estimated delivery times are provided by the carrier and are not guaranteed. Once your order ships, you'll receive a tracking number to monitor its progress. We cannot control the shipping times once it leaves out facility.
Order Tracking
You can track your order by clicking on the tracking link provided in your confirmation email.
Returns & Exchanges
Please refer to our separate Returns & Exchanges Policy for details on how to return or exchange an item.
Additional Notes
We reserve the right to choose the most appropriate shipping method for your order, especially for international shipments. We are not responsible for lost, stolen, or damaged packages once they are tendered to the carrier. However, we will work with you to file a claim with the carrier if necessary.
This policy is subject to change without notice.
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By placing an order with Lexony Soap & Candle Company, you agree to these shipping terms and conditions.
Contact Us
If you have any questions about this Policy, please contact us at the following options:
EMAIL:
MAIL:
Lexony Soap & Candle Company
PO Box 317
Entwistle, Alberta T0E0S0
Canada
PHONE:
1-780-490-9223