Refund & Exchange Policy
Effective Date: August 03 2024
We at Lexony Soap & Candle Company want you to be completely satisfied with your purchase. This policy outlines the guidelines for returning or exchanging both finished products and DIY supplies.
Returns and Exchanges
Unopened and Unused Items: We gladly accept returns and exchanges for unopened and unused items within 30 days of purchase. Original receipt or packing slip is required.
Opened or Used Items: Due to the personal care nature of our products and contamination concerns, we cannot accept returns or exchanges for opened or used soaps, bath products, body products, or home fragrance items (candles, diffusers, etc.). This also includes DIY supplies.
DIY Supplies: Unopened and unused DIY supplies (molds, fragrances, colorants, etc.) can be returned within 30 days of purchase with the original receipt or packing slip.
Exceptions
Clearance and Sale Items: All clearance and sale items are final sale and cannot be returned or exchanged.
Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receipt for a full refund or exchange. We may request pictures of the damage for our records.
Return Process
Contact our customer service team by phone or by email to initiate a return.
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We will provide you with a return authorization number (RAN) and instructions for returning your items.
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Pack the items securely in their original packaging, if possible.
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Clearly mark the RAN on the outside of the package.
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Ship the package back to us using a trackable shipping method.
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You are responsible for return shipping costs.
Refunds
Refunds will be issued to the original form of payment used for the purchase within 5-7 business days of receiving your returned item.
Shipping costs will not be refunded unless the item was defective or damaged.
We reserve the right to modify this return policy at any time without prior notice.
Additional Notes
This policy is subject to change without notice.​ This policy applies to all purchases made on our website and in our retail stores (if applicable).
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By shopping with Lexony Soap & Candle Company, you agree to the terms of this return policy.
Contact Us
If you have any questions about this Policy, please contact us at the following options:
EMAIL:
MAIL:
Lexony Soap & Candle Company
PO Box 317
Entwistle, Alberta T0E0S0
Canada
PHONE:
1-780-490-9223